Service commitments

Corporations Canada is committed to providing service to its clients according to defined service standards and regularly measures whether or not these commitments are being met. Measuring performance and monitoring progress allow us to assess what we have achieved over time, and determine where there is room for improvement.

Monthly service standards results

Business corporations
Service Commitment Results for June 2019
Incorporation Online Same day/Next day service 96.1%
Paper 5 business days 100.0%
Amalgamation Online Same day/Next day service 95.0%
Paper 5 business days 83.3%
Continuance
(Import)
Online Same day/Next day service 96.7%
Paper 5 business days 100.0%
Not-for-profit corporations
Service Commitment Results for June 2019
Incorporation Online Same day/Next day service 93.2%
Paper 5 business days 92.3%
Amalgamation Paper 5 business days 100.0%
Continuance (Import) Paper 5 business days 100.0%
Nuans
Service Commitment Result for June 2019
Report Generation Time Report generated within 15 seconds Average of 1.48 seconds per report.

2018–19 Service commitment results

Canada Business Corporations Act (CBCA)
Services Commitment (business days) Target Result for 2018–19
Incorporation Online Same day/Next day service 90% 89.1%
Paper 5 90% 92.3%
Annual return Online Filed on submission 90% 99.9%
Paper 5 90% 97.3%
Amendment Online Same day/Next day service 90% 93.8%
Paper 5 90% 94.4%
Amalgamation Online 1 90% 87.9%
Paper 5 90% 88.3%
Articles of dissolution Online Filed on submission 90% 86.9%
Paper 5 90% 99.4%
Continuance (Import) Online Same day/Next day service 90% 86.9%
Paper 5 90% 87.9%
Revival 5 90% 95.4%
Discontinuance 90% 99.3%
Letter of Satisfaction for continuance to another jurisdiction (export) Online 1 90% 99.8%
Paper 5 90% 93.9%
Restated articles when not submitted with articles of amendment 5 90% 93.1%
Arrangement 5 90% 100.0%
Revocation of the intent to dissolve Online Auto-return 90% 100.0%
Paper 5 90% 100.0%
Correction 20 90% 96.8%
Exemption 30 90% 100.0%
Certificate of compliance or certificate of existence Online 1 90% 99.5%
Paper 1 90% 98.5%
Canada Not-for-profit Corporations Act (NFP)
Services Commitment (business days) Target Result for 2018–19
Incorporation Online Same day/Next day service 90% 84.9%
Paper 5 90% 89.8%
Annual return Online Filed on submission 90% 99.9%
Paper 5 90% 97.6%
Amendment 5 90% 90.2%
Revival 5 90% 90.8%
Continuance (Import) 5 90% 94.6%
Amalgamation 5 90% 90.0%
Letter of Satisfaction for continuance to another jurisdiction (export) 5 90% 57.1%
Restated articles when not submitted with articles of amendment 5 90% 88.9%
Arrangement 5 90% N/A*
Revocation of the intent to dissolve 5 90% 100.0%
Correction 20 90% 95.0%
Decision to deem a corporation non-soliciting 30 90% 100.0%
Authorization to limit access to corporate records 30 90% 100.0%
Exemption from trust indenture requirements 30 90% N/A*
Authorization relating to absentee voting methods 30 90% N/A*
Exemption from financial disclosure requirements 30 90% 100.0%
Exemption from electronic document requirements 30 90% N/A*
Certificate of compliance or certificate of existence 1 90% 79.4%
* No transaction recorded for this period.
Canada Cooperatives Act (Coop)
Services Commitment Target Result for 2018–19
Incorporation 5 90% 95.2%
Annual return 5 90% N/A*
Amendment 5 90% 100.0%
Revival 5 90% N/A*
Continuance (Import) 5 90% N/A*
Amalgamation 5 90% N/A*
Arrangement 5 90% N/A*
Letter of Satisfaction for continuance to another jurisdiction (export) 5 90% N/A*
Restated articles when not submitted with articles of amendment 5 90% N/A*
Intent to dissolve 5 90% 100.0%
Correction 20 90% 100.0%
Exemption other than related to omitting information from the financial statements 30 90% N/A*
Exemption related to omitting information from the financial statements 30 90% N/A*
Certificate of compliance or certificate of existence 1 90% N/A*
* No transaction recorded for this period.
Request for Copies of Corporate Documents (All Acts)
Services Commitment Target Result for 2018–19
Copies of documents (certified or uncertified) 1 90% 98.9%
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